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FAQ

FAQ
About Company

1.How many square meters of your factory ,and how many workers in your company ?
Our factory over 15,000 m2 and 60 workers now.

2.Are you a manufacturer?
Yes,we have own production line , SMT,R&D ,department.

3.Where your factory locate ?
Platinum Industrial Park Incubator,Meiban Village, Baizhong town,Fuzhou, Fujian, just 1 hour flight from shenzhen to Fuzhou,and 1hour Fuzhou airport to our factory.

4.When did your company start business?
We start to do business in 2010 .

5.Can I go to visit your company?
Yes ,of course. Warmly welcome if you able pay a visit to our company,just kindly let us know your business schedule in advance ,we would like to make preparation for the coming meeting ,and we will pick you up in the airport.

6.Does your company attend any exhibitions?
Yes, we attended Canton Fair two times a year.

7.How do you sell your products?
Generally,you could find our product via many of B2B platforms such as Globalsources(5 stars supplier) Alibaba etc.Also ,we promote our products in Canton Fair.

About Product

1.What is your MOQ?
Normally MOQ of TOPQ kamado grill is 1pcs,but OEM/ODM project will be different, your sample order will be welcome.

2.What is your material?
Main part is ceramic ,and others is metal part ,cast iron or stainless steel for grill stands.

3.How many models do you have ?
At moment ,we have 14", 15" , 20“, 21", 23" and 25" kamado.

4.How to put my logo on kamado?
We can put your logo on top vent , handle, side shelf, theremometer, carton box.

5.Can you do OEM/ODM for me?
Yes ,but it will be asked MOQ,,let us know your details pls.

6.What certificate do you have for your products?
LFGB, Alibaba Audit SGS.

7.What is the guarantee if I buy your products?
We have complete and strict QC system,ensure product with good working,but if there are any problem with product in future,you can contact us in any time,we will provide you with after-sales service for always.More details ,check “Warrenty”,pls.

8.What's the package of kamado?
Generally,we pack our goods in boxes and cartons for LCL,cartons for FCL.

What Else

1.How about your production time?
1-2 weeks for sample, 3-5 weeks for container order after we receive your deposit .

2.What is your shipping ways and delivery time?
Normally grill is shipped by sea and takes about 1 month.

Express (DHL ,Fedex etc.) and air freight are available for sample.


3. Payment Terms ?

Container order base on FOB Fuzhou Port. T/T , Trade Assurance (Alibaba) and L/C are all accepted.

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